Return and Refund Policy

1. Return Policy

• Eligibility for Returns:

• Items must be unworn, unwashed, and in their original condition with all tags attached.

• Returns must be initiated within 30 days of the delivery date.

• Items marked as “Final Sale” or custom-made pieces cannot be returned.

• Non-Returnable Items:

• Intimates, swimwear, and accessories (for hygiene reasons).

• Gift cards.

• Items purchased on clearance or during promotional sales.

• Return Process:

• To initiate a return, contact us at: [Your Business Email] with your order number and reason for return.

• You will receive a return label and instructions.

• Once we receive the item, we will inspect it and process your refund within 5-7 business days.

2. Refund Policy

• Full Refunds:

• If the item meets the return criteria, a full refund will be issued to the original payment method.

• Refunds may take 5-10 business days to reflect, depending on your bank.

• Partial Refunds:

• If the item shows signs of wear, damage, or missing tags, a partial refund may be granted.

• Store Credit Option:

• Customers can choose to receive store credit instead of a refund, which can be used for future purchases.

3. Exchanges

• We currently do not offer direct exchanges.

• If you wish to exchange an item, please return the original item and place a new order.

4. Damaged or Defective Items

• If you receive a damaged, defective, or incorrect item, please contact us immediately at: [Your Business Email]

• Provide a photo of the damaged item and your order number.

• We will offer a free replacement or a full refund, including shipping costs.

5. Shipping Costs

• Return Shipping:

• Customers are responsible for return shipping fees, except in cases of defective or incorrect items.

• Original Shipping Fees:

• Original shipping fees are non-refundable.